This Privacy Policy explains how Jusst LLP (“Jusst”, “we”, “our”, or “us”) collects, uses, stores, shares, protects, and otherwise processes personal data when you access our websites, applications, learner portals, forms, communities, and related services.

1. Scope

This Privacy Policy applies to website visitors, prospective learners, enrolled learners, parents or guardians where relevant, mentors, instructors, institutional contacts, sponsors, employers, and other users interacting with Jusst in connection with the Services.

2. Data Fiduciary / Contact

For privacy-related communications, contact: support@jusst.xyz

3. Categories of Data We May Collect

3.1 Identity and contact data

• full name
• mobile number
• email address
• postal address
• date of birth where relevant
• guardian data where applicable
• and profile or account information.

3.2 Verification and eligibility data

• academic details
• professional details
• employment or institutional information
• KYC or identity-related records where needed
• eligibility documents
• and certification-related records.

3.3 Transaction and billing data

• billing name and billing address
• invoice records
• order history
• payment confirmation details
• transaction IDs
• limited payment-related metadata from processors
• and refund or chargeback records.

3.4 Usage and technical data

• IP address
• browser type
• operating system
• device identifiers
• log data
• referral source
• session activity
• time spent
• platform interactions
• and security or diagnostic information.

3.5 Learning and participation data

• attendance
• progress
• assignment submissions
• assessments
• mentor interactions
• support queries
• community participation
• recordings where applicable
• and certificate issuance records.

3.6 Marketing and communication data

• communication preferences
• campaign source information
• webinar registrations
• support tickets
• survey responses
• feedback
• reviews
• and testimonial permissions where provided

4. How We Collect Data

We may collect data: when you browse or use the Services; when you register, enquire, or fill out forms; when you purchase, enrol, or make payment; when you interact with support, sales, mentors, or community tools; when you upload documents or complete verification steps; from cookies and analytics tools; and from authorised institutional, employer, or sponsor sources.

5. Purposes of Processing

We may process personal data for the following purposes: account creation and authentication; programme enrolment and delivery; learner support and mentoring; assessments, certificates, and verification; payment processing, invoicing, refunds, and fraud control; communication regarding classes, schedules, reminders, and support; platform operation, analytics, debugging, and improvement; compliance, legal defence, risk review, audit, and recordkeeping; security monitoring and misuse prevention; marketing and promotional communications where lawful; and business administration, restructuring, or transfers.

6. Legal Basis / Grounds for Processing

Where applicable, Jusst may process personal data on the basis of: consent; performance of a contract or pre-contract steps requested by you; compliance with legal obligations; protection of legitimate uses connected to service delivery, support, security, fraud prevention, internal administration, and service improvement; and other lawful grounds recognised under applicable law.

7. Cookies and Similar Technologies

We may use cookies, pixels, SDKs, and similar technologies to: keep you signed in; enable core site functionality; remember settings; understand traffic and performance; measure campaigns; improve usability; and support security and fraud prevention. You may manage cookies through your browser or device settings, but disabling certain cookies may affect functionality.

8. Sharing of Personal Data

We do not sell personal data for monetary consideration.
We may share personal data with: payment processors; cloud hosting and infrastructure providers; CRM, analytics, support, communication, and automation vendors; academic, corporate, institutional, or verification partners where required for the relevant service; professional advisers, auditors, and lawful service providers; governmental, regulatory, judicial, or law-enforcement authorities where legally required or reasonably necessary; and potential acquirers, successors, or restructuring counterparties subject to confidentiality safeguards.
We may also share data within affiliates or controlled service environments where reasonably necessary to deliver the Services.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including for: account administration; learner history and academic records; compliance and tax records; fraud prevention; dispute resolution; legal defence; and contractual enforcement.
Retention periods may vary by data category, programme, and legal requirement. Where deletion is not immediately feasible, data may be securely archived or de-identified.

10. Data Security

Jusst implements reasonable technical, organisational, and administrative measures designed to protect personal data against unauthorised access, misuse, loss, alteration, or disclosure. Such measures may include: access controls; role-based permissions; encryption in transit where supported; security monitoring; vendor controls; logging; and internal handling protocols.
No system can guarantee absolute security.

11. Children’s Privacy

Our Services are intended for adult learners or for minors with valid parental, guardian, or institutional consent. We do not knowingly collect personal data from children without such consent and we implement safeguards, restrictions, or verification steps as appropriate.
If Jusst learns that personal data of a child has been collected in a manner inconsistent with applicable requirements, Jusst may suspend the relevant account, seek additional consent, or delete the data as appropriate.

12. Your Rights and Choices

Subject to applicable law and verification of your identity, you may request: access to certain personal data we hold about you; correction or updating of inaccurate or incomplete data; deletion of data where retention is no longer necessary or where required by law; withdrawal of consent for consent-based processing; cessation of certain communications; and information about how your data is being processed.
Jusst may decline or limit a request where permitted by law, including where the data is required for contractual performance, compliance, security, or dispute resolution.

13. Marketing Communications

We may send service messages that are necessary for delivery, billing, support, security, or administration. We may also send marketing or promotional communications where permitted by law or where you have opted in. You may unsubscribe from non-essential marketing communications using the opt-out mechanism or by contacting us.

14. International Transfers

Your data may be processed or stored in India or other jurisdictions through trusted service providers or infrastructure environments used by Jusst. Where cross-border processing occurs, Jusst will seek to use reasonable contractual, organisational, or operational safeguards appropriate to the risk and legal context.

15. Third-Party Services

Our Services may integrate with third-party platforms such as payment gateways, meeting tools, messaging systems, analytics tools, LMS infrastructure, identity verification tools, or institutional systems. Those third parties may process data under their own privacy notices and contractual arrangements. Jusst is not responsible for third-party privacy practices outside its control.

16. Grievances, Complaints, and Requests

For privacy-related requests, complaints, or grievances, contact: support@jusst.xyz
Please include: full name; registered email address; contact number; programme or account details; and a clear description of the request.
Jusst may require reasonable verification before actioning requests.

17. Changes to This Privacy Policy

We may modify this Privacy Policy from time to time to reflect changes in law, technology, product features, vendor arrangements, or business practice. The latest version will be posted with an updated effective date. Where legally required, we will obtain fresh consent or provide additional notice